Terms and Conditions
The following are the terms and conditions for use of our website and services.
Shipping & Delivery
Orders placed before 3:00 PM EST will be shipped the same day. Orders placed after 3:00 PM EST will be shipped the next business day. Orders placed after 3:00 PM EST on Friday, Saturday, Sunday or holidays will be shipped the next business day. Shipping for all orders is via Federal Express Home Delivery. Deliveries will not be made to P.O. boxes, please provide a physical mailing address.
Privacy & Security
All your sensitive private information, including password, credit card details etc. is transmitted over the Internet via 128 bit SSL encryption. No sensitive information will ever be sent via email. This ensures that no data can be intercepted on the way to and from our server.
Your password will not be revealed even if you forgot and requested the login information be sent via email. We will send you a temporary one instead. Your credit card details are not stored.
All relevant privacy laws are strictly followed. In particular, none of your personal data will ever be used outside the scope of the commercial operation of our business.
Returns & Replacements
Your satisfaction is our #1 goal. If an item arrives damaged or if there is a shipping error, please contact Customer Service at (866) 471-5538 to schedule a return within 5 business days of delivery.
Most items that we sell may be returned within 30 days of purchase, although some items may be marked as non-returnable. Unfortunately, we do not accept returns or exchanges on prescription medications. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a case-by-case basis.
Returns must be clean, unused and in originally packaging.
Returns that are not due to defective product and/or J&B Pet Source error may incur up to a 30% restocking fee, plus shipping costs.
J&B Pet Source is not responsible for re-shipments if an incorrect ship-to address was entered online. However, we will do our best to have your order re-routed to the correct destination.
We reserve the right to reject any return that does not comply with the terms of this Policy.
Order online: Use our secure shopping site
Order by phone: 1-855-289-3427
Hours of Operations
Monday – Friday 8:30am – 5:00pm EST
Closed Saturday, Sunday, and Holidays
Payment, Pricing, & Promotions
All prices on this web site are subject to change without notice. While we do strive to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be miss-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, J&B Pet Source shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
If an item’s correct price is higher than our stated price, we will hold your order and notify you of the price increase. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.