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Terms and Conditions

The following are the terms and conditions for use of our website and services.

Shipping & Delivery

Orders placed before 3:00 PM EST will be shipped on the same day if item is in stock. Orders placed after 3:00 PM EST will be shipped the next business day. Orders placed after 3:00 PM EST on Friday, Saturday, Sunday or holidays will be shipped the next business day. Shipping for all orders is via Federal Express Home Delivery. Deliveries will not be made to P.O. boxes, please provide a physical mailing address.

Privacy & Security

All your sensitive private information, including password, credit card details etc. is transmitted over the Internet via 128 bit SSL encryption. No sensitive information will ever be sent via email. This ensures that no data can be intercepted on the way to and from our server.

Your password will not be revealed even if you forgot and requested the login information be sent via email. We will send you a temporary one instead. Your credit card details are not stored.

All relevant privacy laws are strictly followed. In particular, none of your personal data will ever be used outside the scope of the commercial operation of our business.

Returns & Replacements

Your satisfaction is our #1 goal. If an item arrives damaged or if there is a shipping error, please contact Customer Service at (866) 471-5538 to schedule a return within 5 business days of delivery.

Most items that we sell may be returned within 30 days of purchase, although some items may be marked as non-returnable.  Unfortunately, we do not accept returns or exchanges on prescription medications. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a case-by-case basis.

Returns must be clean, unused and in original packaging.

Returns that are not due to defective product may incur up to a 30% restocking fee plus shipping cost.

J&B Pet Source (prescriptions powered by J&B Pharmacy) is not responsible for re-shipments if an incorrect ship-to address was entered online. However, we will do our best to have your order re-routed to the correct destination.

We reserve the right to reject any return that does not comply with the terms of this Policy.


Order by phone: (866) 471-5538

Hours of Operations

Monday – Friday 9:00am – 5:00pm EST

Closed Saturday, Sunday, and Holidays

Payment, Pricing, & Promotions

All prices on this web site are subject to change without notice. While we do strive to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mispriced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, J&B Pet Source (prescriptions powered by J&B Pharmacy) shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If the correct item price is higher than our stated price, we will hold your order and notify you of the price increase.